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When Customers Start Gamifying Your Policies
What Taylor Johnson taught us about the new face of fraud — and why the biggest risks for modern brands now show up in returns, refunds, and customer…
Mar 20
•
Customer XO
1
Why Customer Support Is The New Fraud Battlefield
Customer fraud is evolving fast, and today’s most costly customer fraud often hides inside everyday support interactions.
Mar 20
•
Customer XO
44:58
The Show for Customer Experience Leaders
Ecommerce has made buying easier than ever, but it has also made customer expectations relentless.
Mar 6
•
Customer XO
0:50
Customer XO
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